At advancelord.com, we are committed to providing premium-quality custom Business Cards and Fun Cards. Each order is produced with care and precision. However, if any issue occurs with your order, we’re here to help resolve it fairly and efficiently.
Eligibility for Return or Refund
Due to the customized nature of our products, returns and refunds are only accepted under the following conditions:
• The product is damaged or defective upon arrival.
• The received item differs significantly from your approved design or order details.
• The order is incomplete or incorrect due to our production error.
Requests must be made within 7 days of delivery, accompanied by photo or video evidence.
Process
1. Contact us via support@advancelord.com with your order number and details.
2. Our team will review the claim within 3 business days.
3. If approved, we will offer a replacement or partial/full refund, depending on the case.
Non-Returnable Items
• Custom-made cards produced as per customer-approved designs.
• Orders delayed by courier or customs clearance beyond our control.
• Color variations due to monitor or printing differences (minor variations are normal).
Refund Timeline
Approved refunds will be processed to your original payment method within 5–10 business days.
We strive to ensure your satisfaction and build long-term trust with every customer.